COMPLAINT: Janet Rhoton, Charlotte, N.C.

"I hired Island Boyz Masonry to pour a 24-foot-by-28-foot raised concrete patio with cultured stone stacked on the exterior. It started out great. Don Sasa, [the installer] and his crew were professional and on time, but as the project started, there was some rain that delayed the work.

"Once the patio started being poured, we discussed the level and the intent of the pour. I needed a slight slope away from the house and I asked that there not be any low spots.

"We have 20 to 30 low spots, and the slope runs toward the house, causing severe pooling against the house and runoff into our crawl space. There are footprints all over the concrete – it's like they didn't care about the finish since there was so much junk in it like sticks, leaves and even trash.

"Don won't return any phone calls and is avoiding the architect who secured him to do the job. We should have only gone with an Angie's List contractor, but we trusted the architect, who had used him before."

DESIRED RESOLUTION: "I want them to refund the cost of the repair."

STATUS: Penalty Box

Charlotte Penalty Box

Pajor Construction

Didn't respond to William Sims' request to pay him back for work he says they never completed.

My Bath Design

Never responded to Mara Healy's request to reimburse her for work in her master bath shower she says she had to have redone.

Autry Septic Tank Service

Didn't respond to Harry Martin's request to replace a dogwood tree he says they removed while working for a neighbor.

Island Boyz Masonry

Never responded to Janet Rhoton's complaint to refund her money for concrete patio work she says needs to be redone.

Master Building Services

Didn't respond to Terry Will's complaint to refund part of the down payment for work he says was not completed.

Also in the Box ...

All American Landscaping

Clickcom.com

S & K Home Repairs

New Age Contracting & Roofing