What services do you offer?

Tom Reed: "This is a bowling pro shop, as well as a trophy and awards supplier."

Mike Schmid: "Bowling supplies and trophy goods, screen printing and embroidery."

Kathy Kieffer: "We build trophies, ad specialty and promotional items, T-shirts, screen printing and embroidery."

What's your most popular service?

Reed: "Trophies and awards, that's 60 or 70 percent of our business."

Schmid: "It's bowling balls and trophies."

Kieffer: "Ad specialty items. People need more of them to build their business."

Why should people choose you over an online company?

Reed: "We try to stay as competitive as we can be and we provide quality work."

Schmid: "I think personalized service. People call last minute and we can help them out."

Kieffer: "We're a small mom-and-pop shop and we get the job done fast."

How do you charge for trophies?

Reed: "Based on size, primarily. There's no charge for engraving trophies. We do charge for engraving plaques."

Schmid: "I just charge by what they pick out. It's $3.95 for the smallest size trophy. We charge by the job, not the engraving."

Kieffer: "We charge by inch and per column. A 24-inch, two-column trophy is $26 and it can go up from there."

How far in advance should people place their order?

Reed: "That depends on size. I try to get trophies out in two to three days at most."

Schmid: "A week to 10 days in advance. Some people want a quick turnaround and we're good for that."

Kieffer: "We like at least three to four weeks."

Do people still have the same attachment to trophies that they once did? Why or why not?

Reed: "I think that trophies are always going to be popular with kids. It's like seeing your name up in lights. As you get older, the gleam and glare dissipates."

Schmid: "Some people have a big attachment to them and some don't. We have people calling to get rid of their trophies."

Kieffer: "Maybe not as much, a lot of people are going into plaques now. But in sports, they still like the trophies."

Where do you get most of your business?

Reed: "It's pretty evenly divided."

Schmid: "Schools, corporate, teams. It's from everywhere. And, of course, the bowling business."

Kieffer: "More from the corporate side."