Tucson locksmiths open up about their businesses
As a locksmith, what are some of the services you provide?
Remington: "We rekey locks, repair locks, make keys to locks."
Dupont: "Everything from automotive to high-end security systems."
Who we talked to
Gordon Remington, president
Key One Inc.
5564 E. Fairmount
Rick Dupont, manager
1101 W. Grant St.
Sean Settles, co-owner and locksmith
Master Key Solutions LLC
Settles: "Commercial and residential locks."
Are there any types of jobs you won't do?
Remington: "We don't normally install any type of electronic lock."
Dupont: "We're not going to go out and put in a glass window."
Settles: "We don't do vehicles or safes."
How do you charge?
Remington: "We charge by the job, which varies. Set service charge is $45."
Dupont: "It's $90 an hour, but price varies by job."
Settles: "There's a trip charge depending on location, starting at $35. On top of that, there's a job price."
Before you start a job, do you require some type of identification?
Remington: "No, we don't."
Dupont: "Of course."
Settles: "We require a picture ID with address."
What happens if the customer's ID is locked up and they can't get to it?
Remington: "It's not a problem as long as we feel comfortable with the situation."
Dupont: "We open the car or home without handing them the keys until they get it. We have thrown the keys back in the car and left."
Settles: "I ask them to describe what's right inside the door. I've also asked a neighbor to come over and verify identity."
What makes you stand out from your competition?
Remington: "I'm just one of those guys who is willing to help someone out.""Experience. We know what we're doing."
Settles: "Customer service. If I say that I'm going to get something done for someone, I try to get it done."
Do you have any funny or memorable experiences from your job?
Remington: "Not that I can think of."
Dupont: "I had someone ask me if the FBI came, would I give them a key to their house. If the FBI wanted in, they could get in without us!"
Settles: "It's usually a cop standing there saying 'we need in here, we need in here!' in regards to residences that have been seized."
Is there a problem with fraudulent locksmiths operating in the area?
Remington: "There are some guys in town who will quote a price and it ends up higher by hundreds of dollars."
Dupont: "We're working on the problem in this area. Eventually we might have to display a sticker or something (to prove our identity)."
Settles: "A company from out of state is charging $600 to change out two locks — a job that should've been less than $100."