Tucson awning company allegedly won't return calls
Tucson
Penalty Box
Roadrunner Awnings
Didn't respond to Ev Polak's request to adjust an awning and provide warranty and manufacturer's information, Polak says.
Tucson awning complaint
COMPLAINT: Ev Polak, Green Valley, Ariz.
"Roadrunner Awnings installed an awning. It's under warranty, and I've called them repeatedly to adjust it. They never return calls, and when I have reached the company, they promise to call back, but never do.
"They stated there's a lifetime warranty for the hardware, but they never gave me the warranty, and they wouldn't they tell me who the manufacturer is, so I can't contact them for information."
DESIRED RESOLUTION: "I'd like Roadrunner Awnings to provide the manufacturer's name and a written warranty for the awning and fabric as well as the manufacturer's operating instructions. I'd also like them to adjust the awning."
STATUS: Penalty Box
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