Tardy stove repair leaves customer fuming
COMPLAINT: Kirsten Newbury, Lake Oswego, Ore.
"The service technicians from Fieldpro Appliance Repair & Installation in Portland [Ore.] did a good job repairing the pop-up vent on my stove that stopped working. They were held up by other jobs and arrived significantly later than the three-hour window they estimated, during which I had planned to be away from work.
"As I was waiting, I called and complained to the company about the late arrival, hoping to work something out with them. Instead, two weeks later, the company president sent me an unprofessional e-mail. I should have paid more attention to the other reports of late service."
DESIRED RESOLUTION: "I want a $50 refund."
STATUS: Penalty Box
What is Angie's List
Angie’s List is the trusted spot where more than 1 million members go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.
More Like This
Answers
Ask a question on any topic covered by Angie's List and see responses from expert service providers and other homeowners with advice to share. Most popular appliance repair questions:
- How do I fix my dishwasher? I put reg dishwash soap in it. It backed up and suds flowed out. Took out suds and water.
- I am trying to find a Bosch washing machine repairman
- How do i fix my dishwasher?I put regular dishwash soap in my dishwasher. It backed up and suds flowed out. Took out suds and water.
- Looking for an honest & qualified repair man
- Do you have a map to view before calling a repairman so as he is close or in the same vicinity as we are?
Local Discounts
Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!
Add new comment