Is there any type of TV repair you won't tackle?

Eidi: "We're capable and licensed for any type of repair. We work on all audio and video."

Heliker: "We'll try to tackle anything, but if it's over seven years old, it's very difficult to get parts." 

Herron: "The only thing I won't do is remove flat panel TVs from the wall. I don't do any removal or installation — there's too much liability involved."

How do you charge?

Eidi: "We charge by the job. We set up a service call, examine, trouble-shoot and then give the price for parts and labor."

Heliker: "We have a flat amount that we charge per unit. We can give an estimate over the phone that's pretty inclusive except for labor, which we have to ballpark."

Herron: "By the job. I can usually give people a good idea of price over the phone if they tell me the problem and the model."

Do you give free estimates on repairs?

Eidi: "No free estimates. We charge for the service call, which includes the estimate and is applied towards the repair."

Heliker: "We give free estimates on the phone or if they bring it in. There is a $70 service charge for us to make a house call."

Herron: "LCD and plasmas have a $65 estimate charge because they take longer to troubleshoot. That gets credited toward the repair. I give free estimates on regular TVs."

Do you repair anything other than TVs?

Eidi: "We work on different technology — TVs, plasma, LCD, DLP, and projection CRT. We do complete home theater installation."

Heliker: "We work on all TVs, video projectors, VCRs, DVD players, Blu-ray players, high-end stereos — pretty much any home electronics, including computers."

Herron: "I work on audio equipment, stereos, musical amps and mixing boards."

Have you received many inquiries about the all-digital TV requirements scheduled for February 2009?

Eidi: "Yes, we have. I don't know if it will happen then. It looks like it's going to be delayed. All people need is a converter to work with the new system."

Heliker: "That's a big question we get probably a couple times a week. They have less to worry about than they think. It really only affects people who just have rabbit ears."

Herron: "People call and have questions about buying new sets and what's going to happen. You won't be affected if you have cable or a satellite."