Swimming pool inspection upsets Charlotte customer

COMPLAINT: Jennifer Jarrett, Matthews, N.C.

Clearwater Pool Service inspected the pool at a house on which I had a contract to purchase. The report said the [swimming pool cleaner] was in working condition.

After I bought the house, I realized it didn't vacuum at all. It also said a filter and the pool filter pump were 'good,' but the filter was incredibly dirty when another company cleaned it, and when I got to the house 30 minutes after closing, the pump was clearly leaking.

The inspector tried to blame the seller, who'd moved before I even saw the house. I explained I couldn't ask for compensation for the problems the inspection hadn't informed me of.

The inspector said he wasn't in the mood to fix the pump, and I ultimately had to replace it. The cost was fair, but because the report was inaccurate, I had to arrange and pay for repairs the seller could've done.

DESIRED RESOLUTION: I'd like Clearwater to compensate me for the costs.

RESPONSE: Marie White, maintenance manager, Clearwater Pool Service

The member contracted our company to inspect the pool and equipment. We don't take the equipment apart to inspect it.

The filter casing was watertight and the pool water was clear. The pump motor was in good condition with no leaks.

This house stood vacant for a month after the inspection with no one to maintain it. We were called to meet with the member to go over some of the repairs. Upon our arrival, [we saw] the water level was extremely low and the pump had run dry.

We immediately put a hose in the pool and worked on getting the pump to prime up. We noticed it was leaking and told the member, who immediately insisted it should be our responsibility to repair or replace it at no cost to her.

We tried to explain its running dry was the cause of the damage and had nothing to do with the inspection. We weren't sought out to maintain the pool.

STATUS: Stalemate


New to the Charlotte Penalty Box

Faulkner Driving School

Safelite Auto Glass
[11000 S. Commerce Blvd., Ste. H, Charlotte]


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The inspector should do a visual inspection of the area around the pool and the pool itself, looking for potential problems. (Photo courtesy of Angie's List member Chris G. of North Brunswick, N.J.)

If you're planning to install a pool or purchase a house with an existing pool, you need to have it inspected by a pro. Get tips on professional pool inspection.

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