COMPLAINT: Kyle Engebretson, Plymouth, Minn.

"I hired Alpine Fence LLC to install a cedar-capped rail fence. The fence was built as discussed and looks wonderful, but my experience after completion causes me to not recommend them.

"Alpine did not disclose prior to completing the project that they used subcontractors. I was later notified by the subcontractors that Alpine Fence had not paid them and the subcontractors were pursuing a lien against my property."

DESIRED RESOLUTION: "I wish the contractor would meet his financial obligations for my project and the subcontractors would stop the lien."

RESPONSE: Chad Thompson, owner, Alpine Fence LLC

"We apologize for any inconvenience this customer has experienced. We are investigating the installer in question for his questionable billing practices.

"We pointed out to the client that the over billing he himself experienced, which is under investigation, is the reason why the installer has not been paid.

"We have agreed to pay the installer in full once the investigation is complete, but the installer is suspended until the investigation is complete."

STATUS: Resolved