Still waiting

COMPLAINT: Mark Fiebig, Seattle

"Western Landscaping has pruned my perimeter hedge for two years. The first year, they completed the work in a timely fashion and according to my instructions, though it did take several return trips to have the work finished to my satisfaction.

"This year, I made the mistake of paying before they completed the work and prior to my inspecting the last segment. I couldn't get them to come back and complete the work the owner had said they'd complete."

DESIRED RESOLUTION: "I'd like them to either give me a $200 refund or complete the work."

STATUS: Penalty Box

Wires crossed

COMPLAINT: Amy Murphy, Shoreline, Wash.

"I hired Windward Contracting for a bathroom remodel. Much of the work was adequate, but there were some problems I thought added up to an overall lack of attention. Minor issues were corrected promptly. After the project was finished, I found the vent hole hadn't been cut out, though it had been framed, and sheet metal for the vent wasn't connected.

"I wrote Windward and received a dismissive written response. It turns out the pipe they used for potable water wasn't coded, but I shouldn't worry, as ill health effects weren't likely. I also discovered the heater was installed upside down and with the black and red wires crossed. I asked Windward for a small refund because of the worker-related errors I've had to remedy."

DESIRED RESOLUTION: "I'd like Windward to acknowledge their errors and issue a 10-percent refund."

STATUS: Resolved

Editor's Note: Windward offered the member a $500 refund, and the member accepted the offer.