COMPLAINT: June Chen-Todt, Lake Oswego, Ore.

"Neuman's Upholstery was supposed to repair a ripped seam in my leather couch. I paid a $100 deposit, and they promised my sofa would be repaired in two weeks. When I called, they said they needed additional time.

"I called [a couple of weeks later] and confirmed the delivery date, but they didn't show. They [later] said the sofa couldn't be returned due to water damage the shop caused. The stain may take 12 months to go away or may be permanent.

"After many phone calls, they agreed to send me a check for $300 toward the replacement of the couch and return my deposit, but they haven't paid. My sofa is still at the shop, and they haven't returned my calls."

DESIRED RESOLUTION: "I'd like the $400, as promised."

STATUS: Penalty Box

New to the Portland Penalty Box

Matt Sander Landscaping Inc.
Didn't respond to Linda Sears' request for a refund for landscaping work she says she paid for but that they never did.

Blue Ribbon Exteriors Inc.
Didn't respond to Nona Feldman's request that they pay to remove and rebuild a patio cover and fence she says they built poorly.

Wolf Construction and Investments LLC
Didn't respond to Heather Green's request that they correct work to the exterior of her home that she says was improperly done.

Neuman's Upholstery
Didn't respond to June Chen-Todt's request for a refund and reimbursement for a leather couch she says they damaged.