Why should people plan a trip through a travel agency?

Rosenberg: "We're a great resource. We look for the best value and have ideas people may not have thought about. "

Mills: "We're knowledgeable and without a travel agency you're on your own."

King: "You get personal service and know you're getting the right place at the right price."

Do you plan all aspects of customers' trips?

Rosenberg: "We certainly do — all air, hotel and car. We can book excursions and make reservations."

Mills: "We're full service — we can get into the intricate details of your itinerary and do package vacations as well."

King: "We do everything except pay for the trip."

How do you charge?

Rosenberg: "For a package tour there's no fee. We have a per ticket fee for booking airfare of $100."

Mills: "There's no charge to talk to an agent and we're paid on commission by the suppliers."

King: "We get commission from our vendors."

Do you have a region or country you specialize in? If so, where?

Rosenberg: "Our agency has specialists in the British Isles, Costa Rica, Hawaii and Bermuda."

Mills: "We each have several of our own, but the agency doesn't specialize in one area or region."

King: "We cover everywhere."

What's one place you recommend everyone should visit and why?

Rosenberg: "I think everyone should visit the West. The canyon lands and the Rockies are magnificent."

Mills: "A personal favorite for just wanting to go to the beach is Aruba."

King: "Start with local historic sites and work your way up from there."

What makes your agency better than others?

Rosenberg: "We're uniquely qualified to handle personalized or custom travel."

Mills: "Our service — I live in your neighborhood, I'll see you and I care."

King: "We focus on customer service and giving trips a personal touch."

Are more vacationers turning to Internet travel sites instead of agencies? If yes, how are you handling this?

Rosenberg: "More people turn to the Internet first and when they get stuck they come to the agency. We're seeing more informed clients and that's a good thing."

Mills: "More have come back to brick and mortar agents. People need help and need their questions answered."

King: "We have a website and 60 to 80 percent of our business is through the site."