Richmond travel agents give a tour of their businesses
Why should people plan a trip through a travel agency?
Rosenberg: "We're a great resource. We look for the best value and have ideas people may not have thought about. "
Who we talked to
Joel Mills, manager
Carlson Wagonlit Travel
9025 Forest Hill Ave. Ste. 100
Enos King, agent
Mills: "We're knowledgeable and without a travel agency you're on your own."
King: "You get personal service and know you're getting the right place at the right price."
Do you plan all aspects of customers' trips?
Rosenberg: "We certainly do — all air, hotel and car. We can book excursions and make reservations."
Mills: "We're full service — we can get into the intricate details of your itinerary and do package vacations as well."
King: "We do everything except pay for the trip."
How do you charge?
Rosenberg: "For a package tour there's no fee. We have a per ticket fee for booking airfare of $100."
Mills: "There's no charge to talk to an agent and we're paid on commission by the suppliers."
King: "We get commission from our vendors."
Do you have a region or country you specialize in? If so, where?
Rosenberg: "Our agency has specialists in the British Isles, Costa Rica, Hawaii and Bermuda."
Mills: "We each have several of our own, but the agency doesn't specialize in one area or region."
King: "We cover everywhere."
What's one place you recommend everyone should visit and why?
Rosenberg: "I think everyone should visit the West. The canyon lands and the Rockies are magnificent."
Mills: "A personal favorite for just wanting to go to the beach is Aruba."
King: "Start with local historic sites and work your way up from there."
What makes your agency better than others?
Rosenberg: "We're uniquely qualified to handle personalized or custom travel."
Mills: "Our service — I live in your neighborhood, I'll see you and I care."
King: "We focus on customer service and giving trips a personal touch."
Are more vacationers turning to Internet travel sites instead of agencies? If yes, how are you handling this?
Rosenberg: "More people turn to the Internet first and when they get stuck they come to the agency. We're seeing more informed clients and that's a good thing."
Mills: "More have come back to brick and mortar agents. People need help and need their questions answered."
King: "We have a website and 60 to 80 percent of our business is through the site."