Richardson gutter company explains flashing issue
COMPLAINT: Denise Smart, Plano, Texas
"Rainmaster Gutter System installed gutters on two sides of my house. Mike [Mosely, the owner] proposed tying the new gutters into the pre-existing gutters.
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"After it rained we inspected a corner, and three days later, water was still standing in that corner and it was noticeably below the flashing. We inspected the other three corners and all four were installed below the flashing.
"In fact, the pre-existing gutters had been forcibly bent down to meet the new gutter installation so that they're also below the flashing at the corners. The spike holding the pre-existing gutter was also ripped through the gutter, exposing the fascia."
DESIRED RESOLUTION: "I want them to repair the new gutters correctly so they're all, including the corners, installed behind the flashing. I want them to also restore the pre-existing gutters to their original position, and I want them to do the work at no cost."
RESPONSE: Michael Mosley, owner, Rainmaster Gutter System
"I returned the customer's call, but she didn't want to listen to my explanation. I tried to explain that when there are existing gutters, we tie all four corners of the guttering together to complete the system, as we did.
"When tying corners together, we're limited to joining them at the existing height to allow water to flow around the corner. The existing gutters are at a level towards the bottom of the flashing, although they're not at a level that would leak and they weren't lowered or bent.
"If they had been moved, there would be multiple nail holes showing through the back of the guttering and there aren't. Furthermore, the existing gutters couldn't be raised due to the fact there are downspouts at each of the four corners preventing them from draining properly. We strive to keep our customers happy, we will resolve this matter."