COMPLAINT: Donna Brannan, Hudson, Colo.

I called Big Mike's Appliance Repair & HVAC Inc. of Denver about repairing a refrigerator. I requested an invoice, which they failed to leave.

The technician advised me the repair required a "3-in-1" part. I later discovered the part is considered a quick fix, which should never have been conducted on a refrigerator of that age or quality.

DESIRED RESOLUTION: I want receipts and for the refrigerator to be properly repaired.

COMPANY RESPONSE: Angie Meyer, office manager, Big Mike's Appliance Repair & HVAC Inc.

We left a receipt with the member's tenant and sent a copy to her. The refrigerator was in good working order when we left, and the tenant signed the receipt showing it worked fine.

The hard start "3-in-1" kit was a much cheaper fix than changing out a compressor that didn't need it. The member agreed to the work.

STATUS: Stalemate

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