Quick Plumbing Inc. | Santa Clara, Calif. 

Steve Bolger gratefully received more than he bargained for. "It was an excellent service call," he says. "The plumber disconnected the waterline from under the sink to a copper icemaker line because our new fridge has no icemaker. As he left to write up the invoice, he asked if there were any other jobs to do in the hour allotted. We were able to get another job done that had been waiting for attention."