Pond pump issue unresolved
Didn't respond to Anita George's request for a refund for water main repairs she says damaged her sewer line. Third month in the box.
Didn't respond to Maggie Schulz's complaint about flawed plywood used to build her roof, which she says should be covered by their warranty. Second month in the box.
Hansen Design & Build
Didn't respond to Kent Jackson's request for a refund for a bathroom remodel he says they never finished. Second month in the box.
Cutting Edge Landscaping Service Inc.
Failed to respond to Laurie Abrams' request to inspect a pond pump they installed, which she says is no longer working. First month in the box.
COMPLAINT: Laurie Abrams, Burtonsville, Md.
"I hired Cutting Edge Landscaping Service Inc. to drain and clean my pond, replace the pump and change the tubing. They gave me a very generic estimate, nothing in writing.
They didn't show up or call on the scheduled date, rescheduled twice and then showed up unannounced [to do the work]. About a week later, the pump began to work intermittently and eventually stopped working.
When I called, they said it'd be $150 to take a look. I paid half the bill but continue to get payment statements.
I haven't received return calls. I don't want to pay more until they look at the pump. I want to make sure it works properly."
DESIRED RESOLUTION: "I'd like the pump to work reliably for a reasonable period of time before the remaining money is paid."
STATUS: Penalty Box