Pittsburgh plumber refunds service call

Date Published: Jul 29 2009

Penalty Box

Vernon Building Inspection
Didn't respond to Leslie Heilman's request for compensation for losses she says were caused by a flawed home inspection. Third month in the Box.

John McCabe Contracting
Hasn't responded to Diane Bear's request that they finish what she says is incomplete painting work. First month in the Box.

Accurate Design
Failed to respond to Rose Heim's request to return and complete roofing work she says they were already paid to do. First month in the Box.

Opice Painting
Never responded to Lauri Davidson's refund request for what she says was an incomplete painting job. First month in the Box.

COMPLAINT: Beth Tauberg, Pittsburgh

"I called Pawlak Plumbing Inc. to correct two problems. When I turned on the cold water, no water came out of my bathroom faucet. The other problem was that hot water came out of the cold faucets throughout the rest of the house. Pawlak replaced a valve under the bathroom sink, and installed two backflow valves on the faucet hoses.

"I paid for the service call but that didn't fix the problem with the hot water coming out of the cold faucets. The backflow valves have nothing to do with why hot water is coming out of the cold faucets. I called them again to look at the hot water-cold faucet issue and a new problem with my shower faucet. That time, they didn't do any work because the technician had no idea how to investigate or fix the problems. He suggested I get another plumber. Later, I received a bill for $97 for the second service call - I don't think I should have to pay it."

DESIRED RESOLUTION: "I want them to withdraw the $97 bill for the second service call and refund me the $15 Angie's List discount they didn't take off my bill for the first service call."

STATUS: Resolved

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Comments

Permalink Submitted by j may on Tue, 2012-02-07 14:10

Wow!!! is all I can say. Dont pay!!! I would not even call the person a plumber. Sounds more like a handyman. He needs to be fired

Permalink Submitted by Al Moschella on Tue, 2012-02-07 14:10

Sorry you had a bad experience with Pawlack Plumbing. I had quite the opposite. A few years ago I had rental property in Bridgeville and the sewer backed up. I called two plumbing companies and they both wanted to dig up the front yard to dig up the house sewer. I then called Pawlack and they were able to clear the clog after about an hour. I also had a bad experience with a HVAC company that wanted to replace my boiler. I called Pawlack and they were able to fix the existing one, once again saving me a ton of money. I will gladly call Pawlack in the future. It's too bad I'm no longer an Angie's List subscriber otherwise I'd post a good mark for them. I hope this helps, they really helped me.

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