Wheel world debate

COMPLAINT: Anthony Alvarez-Pedroso, Pittsburgh

"McCullough Tire rotated my tires. When checking my air pressure two weeks later, I noticed damage on my right rear wheel. One scrape encircles a lug nut. A deep 1.5-inch gouge and a few other scrapes are all in the vicinity of the lug nuts. They said it's not possible they could've damaged it. I asked why and they said the gouge and scrapes are covered in dirt and corroded, which signifies old damage. There's absolutely no corrosion on it! A curb couldn't have caused the damage since it's located where the wheel dishes in."

DESIRED RESOLUTION: "I want $300 so I can buy an identical wheel."

RESPONSE: Scott Mustay, owner, McCullough Tire

"If I thought we'd damaged the wheel, I would've taken care of it. But when a customer is trying to take advantage of my business, screw off. Go somewhere else."

STATUS: Stalemate

Over the wall

COMPLAINT: Barbara Solter, Pittsburgh

"I hired Pristine Walls and Patios to build a 2-foot-high Versa-Lok wall. They got as far as having materials delivered and the old landscaping timbers removed. They seemed very conscientious up to the first work day, then the bottom fell out. They proposed to change every spec in the contract: gluing building units designed to be pinned and eliminating the gravel backfill and crushed aggregate footer. When I refused these changes, they accused me of 'nitpicking.' They left and didn't return my numerous phone calls."

DESIRED RESOLUTION: "I want a $2,270 refund, the amount of the second check I wrote to the company."

STATUS: Penalty Box