Phoenix tree service issues go unresolved

COMPLAINT: Jane McBee, Phoenix
"A Tree Pros representative gave me a written estimate for possible removal of one queen palm and the trimming of two others.

Two days later, when I wasn't home and without my authorization, Tree Pros removed one of my queen palms and butchered the others. These were large, mature trees, which are now struggling to survive.

The estimate I had received from Tree Pros has both [International Society of Arboriculture]-certified arborist and ISA-certified tree worker numbers printed on it, implying they're certified arborists and certified tree workers.

I believe this is false and misleading. After I saw the damage, I called to find out why they'd done this.

They said we had a verbal agreement; however, the estimate states, 'This contract represents the entire agreement between you and us and may not be amended or modified except by a subsequent written agreement.'

I hadn't signed the estimate because I hadn't authorized Tree Pros to do the work. After the representative hung up on me, I called and spoke to someone else, who refused to discuss the cost of damages.

Tree Pros has ignored my letter and e-mail regarding damages."

DESIRED RESOLUTION: "They're responsible for the $3,500 in damages. I'd like an immediate payment so I won't incur any fines from the architectural control committee of my homeowners' association."

RESPONSE: Mike Espinoza, owner, Tree Pros "This customer gave a verbal approval to complete the job. She then received two follow-up calls and at no time did she cancel.

In Arizona, a verbal contract is considered valid and legal. She has slandered our company, and we're going to pursue legal avenues for payment for our services."

STATUS: Stalemate


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