Philadelphia door installation causes damage to siding
Best Buy's Geek Squad [2010 Chemical Road, Plymouth Meeting]
Didn't address Harry Freedman's complaint about not fulfilling their 30-day guarantee for software that he says wasn't properly installed on his computer. Third month in the box.
Didn't address Baar Noll's request for a refund on a car part that he says is used, although they sold it to him as new. Third month in the box.
Cutting Edge Appliances
Failed to address Blake Reissig's request for the correct warranty for his new refrigerator. First month in the box.
King Hardwood Floors
Didn't respond to L.A. Alvarez's request to return a deposit after the company decided not to do a floor installation job. First month in the box.
Hasn't responded to Marc Steingesser's request for a refund for lawn care he says was ineffective. First month in the box.
Editor's note: Atlas Heating & Cooling Inc. resolved Scott Savett's claim of being overcharged for labor on a heat pump still under warranty. The member is satisfied with his $200 refund.
COMPLAINT: Larry Polinsky, Langhorne
"I hired Gunton Corp. to replace my patio sliding glass door and the front entrance door. The installation itself went fairly well and was on time. What didn't go well were the financial terms.
They expected payment in full, three months prior to installation. After the work was completed, I found a piece of packing tape stuck to the siding and about two feet below that I found a hole in my siding.
I called the salesman who said someone would come to check. Two weeks later, someone did and said it wasn't their fault. I called headquarters and they accused me of making it up."
DESIRED RESOLUTION: "I'd like to have the hole in my siding repaired."
RESPONSE: Brian Algeo, customer service manager, Gunton Corp.
"After a careful investigation, it's our conclusion the damage to his siding was of no fault of Pella Window & Door/Gunton Corp.
The location of the damage wasn't in the vicinity of the work done by us. It's our conclusion the damage was done by a weed whacker as several rock piles are present.