Philadelphia basement project marred by delays
Penalty Box
Building Doctors
Failed to respond to Beth Monahan's request for a refund after she says they improperly installed a patio pad and dumped debris in her yard. Third month in the box.
Shipshape Landscaping
Didn't respond to Barbara Maguire's request for a refund for lawn care she says damaged her yard. Second month in the box.
Carousel Toyota Scion
Never addressed Deepak Mahajan's request for the replacement of four tires he says were improperly installed. First month in the box.
Regina Kennedy Electrical
Didn't respond to Larry Levine's request for a refund for electrical work he says she overcharged for. First month in the box.
Owens Corning Basement Finishing System
Failed to respond to Kevin Leahan's request for a partial refund for work he says didn't meet his expectations. First month in the box.
What a headache
COMPLAINT: Kevin Leahan, Oaklyn, N.J.
"Owens Corning Basement Finishing System installed waterproofing and walls in my basement as well as a drop ceiling, a new half bath and three new windows. Work was supposed to start within 30 days and should've taken two weeks. However, I never heard from them until two months later.
"Work commenced and they had five guys working during the first two days. After that, only one guy showed up. Another month passed as he waited on permits. The project manager showed up without calling and pressured my fiancée for final payment. It's now been seven months and I'm still waiting for the project to be completed. While I'm pleased with how it looks, it's not worth the money and aggravation."
DESIRED RESOLUTION: "I want the permit process completed and a $6,558 refund which includes overcharging for waterproofing, interest on the loan, a parking ticket the company incurred and a 10 percent nuisance refund."
STATUS: Penalty Box
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