What's the most common problem you encounter with TVs?

Dave Miko: "The most common problem is there's no sound, no picture, and the TV won't turn on."

Shawn Dulaney: "Probably power supply problems."

Charmagne Boardman: "Probably that there's no picture or no sound."

How do you charge?

Dave Miko: "We charge by the job - by the type of repair that needs to be done."

Shawn Dulaney: "We have a flat rate for different size TVs. For example, a 27-inch set costs $89. That doesn't include parts; that's just the labor."

Charmagne Boardman: "We charge by the job. We have three different labor rates: minor, intermediate and major."

How long do repairs generally take?

Dave Miko: "It's a couple of hours on average. But that couple of hours could be spread out over a week's time."

Shawn Dulaney: "It usually can be done in a couple days unless it requires a part and we might have to order that part. That's another couple days."

Charmagne Boardman: "It depends, sometimes we're farther behind than other times. Generally speaking, it takes a week to two weeks."

What's the average cost to repair a TV?

Dave Miko: "It's about $125."

Shawn Dulaney: "It varies by size. The smaller ones run around $100, big screens are about $200."

Charmagne Boardman: For TVs under 32 inches, we're talking anywhere between $110 to $160. We mostly do major repairs."

Do you repair anything other than TVs?

Dave Miko: "We also repair VCRs and DVD players."

Shawn Dulaney: "We also repair audio equipment."

Charmagne Boardman: "We repair microwaves and audio equipment."

Have you received many inquiries about the all-digital TV requirements scheduled for February 2009?

Dave Miko: "We get questions every day. They want to know what they're going to do, if they're going to need a converter, if we sell converters. Most people who call have cable, and aren't going to be affected by it."

Shawn Dulaney: "They're going to be selling converter boxes and most people are asking about that. Other people are upgrading their televisions to digital."

Charmagne Boardman: "We've received many questions. People don't understand what's going on. We have a printout we give them; it explains what's necessary."