Problematic painting

COMPLAINT: Jimmy James, Virginia Beach, Va.

"I hired Target Group LLC to paint several rooms, tile my entryway, and trim a window and door. The seams in the crown molding and baseboard are visible, the tile grout and window trim weren't finished properly, and ceiling paint dripped onto the walls.

"They said they'd install quarter-round trim, but they painted it instead. They also installed the wrong crown molding. I had to show the workmen where paint dripped on the floor, fixtures and walls. Plus, they used my kitchen to clean their work tools and left paint on my cabinets and sink."

DESIRED RESOLUTION: "I'd like them to fix the faulty work."

STATUS: Penalty Box

Drainage dilemma

COMPLAINT: Elizabeth Kamerer, Martinsburg, W.Va.

"I had three flooding episodes that Dan Ryan Builders [the company that built my house] claimed were a water softener drainage problem. I hired an independent plumber, who discovered the tile drain never got connected, resulting in water pressure building under the slab and cracking it. They refuse to replace the damaged slab, pay for the independent structural engineer or perform repairs."

DESIRED RESOLUTION: "I want them to replace the basement slab, install a Waterguard System by Sahara, and reimburse me $500 for the structural engineer and $301 for the plumber."

RESPONSE: Diana Herring, warranty manager, Dan Ryan Builders

"We'll reimburse the member for the plumbing bill and are willing to work with Quality Builders Warranty to resolve structural questions. Dan Ryan Builders will contact Mrs. Kamerer directly."

STATUS: Stalemate

Editor's note: Kamerer says she was contacted by Dan Ryan Builders, but they didn't resolve her complaints.