Member Michael Woodrum
Provider Bay Medical Center
Location Panama City, Fla.
Category Emergency medicine

Description of experience: "I dropped a package of tiles on my foot, so my wife drove me to Bay Medical Center. Of the four people that entered my exam room, only one introduced himself. Later, an unidentified physician assistant came in and said other than swelling and inflammation, there was nothing wrong.

"After I was discharged, a nurse from the hospital called telling me a radiologist reviewed my X-ray and found I had broken my big toe."

Member comments: "I'm disappointed. It's common courtesy to introduce yourself. I also have a bone to pick with the rude physician assistant who incorrectly diagnosed me."

Health care provider's response: Christa Dean Hild, spokeswoman, Bay Medical Center

"We'd like to extend our sincerest apologies. Customer service is a top priority and we've made some significant changes since his visit. We've brought in a new team of physician assistants and a new manager for the emergency department. We hope he'll consider giving us a second chance if the need arises."

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