COMPLAINT: Meeka Urlaub, Minneapolis

"I hired Roto-Rooter Plumbing & Drain Service of St. Paul to check out a problem between some lines. The worker who came out didn't seem to know what he was doing.

"He charged me a lot of money to investigate the main line and try to clear the drain, but he said he couldn't get through, and I would have to call someone else.

"They also charged an after-hours fee when their website indicated they don't charge a late-night fee. One of their managers apologized and said they would refund this, but never did."

DESIRED RESOLUTION: "I would like a $30 refund."

RESPONSE: John Senescall, general manager, Roto-Rooter Plumbing & Drain Service of St. Paul

"This has been resolved to the customer's satisfaction. Roto-Rooter credited a partial refund for services."

STATUS: Resolved