Locksmith complaints stem from upselling, false advertising

Locksmith complaints stem from upselling, false advertising
Use Angie's List to find a reputable locksmith that can get the job done.

Use Angie's List to find a reputable locksmith that can get the job done.

In October, the Pennsylvania attorney general filed a lawsuit against a locksmith and home repair company Always In Service, charging they misled consumers by offering low quotes and then demanding exorbitant fees upon arrival. They are also accused of falsely advertising "certified master locksmiths" (Pennsylvania doesn't license locksmiths), using numerous fictitious business names and more than 300 phone numbers routed to a single office in Abington, Pa., to convince customers they were contacting a local company.

The Pennsylvania lawsuit is just one attempt to crack down on deceitful locksmiths around the country. In May, the operators of Dependable Locks were indicted in Missouri on federal charges and were the focus of an Angie's List Magazine story (read "Locksmiths complaints are on the rise"), and in August two owners of a North Carolina locksmith company were banned from doing business using a similar business model.

Always In Service and Dependable Locks did not respond to messages seeking comment.

Angie's List has logged more than 140 negative reports about locksmiths across the country in the past year. Many described a similar pattern of service from companies that often advertised phony local addresses and phone numbers in print and online.

When member Lella Baker found herself locked out of her Marlborough, Mass., condo in the middle of the night last October, she found Beantown Locksmith advertising $18 service calls online. She says the company operator promised her the added fee for an emergency lockout would be $45, but the technician who showed up demanded $365 after drilling out her lock.

"I was absolutely exhausted because I had just flown across the country and I didn't think to call the police," says Baker, who discovered the company is based in New Jersey.

She's now disputing $300 of the charge through her bank. A representative at Beantown's number hung up when Angie's List Magazine called multiple times for comment.


Comments

Locksmithing used to be an honorable profession but the profession hasn't kept up with the times. There are always going to be thieves who prey on the unsuspecting. The government hasn't kept up with these people by developing preventive laws and procedures to prevent this type of crime. Google "gypsy" or "phony locksmiths" and learn more about it. G

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It is too bad that there are dishonest people out there who "call" themselves locksmiths. However there are many honest, professionals, such as myself. I am a Certified Master Locksmith listed with the Associated Locksmiths of America and have been in business for over 35 years. If you look for the cheapest price, (like $18.00 for a lockout), you have a good chance of being scammed. Remember that a professional has costs in his business to provide the quality of service you should expect.

A locksmith must, of course, learn the basics of being a locksmith. The locksmith must learn the tools necessary, the machines used, the locks and systems on the market, key identification, panic hardware, electronic security, business security, home security, and tax information. The locksmith must also learn advertising, bookkeeping, employee information, hiring techniques, safety measures for him or herself, safety for the employees who will be left at the office, pricing, and customer relations

There are plenty of good, reliable, honest locksmiths. Find a good one and program their number in your phone. You never know when the unexpected could happen. Using services like Angies List to read reviews from real customers who use locksmith services. This type of bad service is in other trades also. This is a nation wide problem that has given many different types of services problems. Take precautions to prevent being a victim of these dishonest practices. When you find good contractors say so. Leave feed back and report the quality of work. Angies List has real reports from real people.

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