COMPLAINT: Paula Hodder, Dublin, Ohio

I contracted Prestige Corporate Cars for travel after my daughter’s wedding. I confirmed they would pick us up after the [church] service. When we called the company to find out where the driver was, the owner of the company hung up on my daughter and told her he was canceling the contract.

Eventually, we convinced the driver to come — two hours late — but they still charged us $100 of the original $318. Because of the driver’s tardiness, the bride and groom were late to the reception and we paid more for the bar bill and the DJ service.

We also had to delay the food service and forgo a scheduled trip to Ohio State University for pictures — where the couple met. This is certainly not the wedding we expected when we contracted with Prestige Corporate Car. We are very disappointed in the service.

DESIRED RESOLUTION: I feel we should be compensated for the additional money it cost at the reception because the bridal party was delayed an hour.

The bar tab increased because people had nothing to do while waiting for the bridal party to arrive. We had to delay serving dinner, ended up paying the DJ more to extend his time and had to keep the bar open longer.

We also paid the photographer — who had nothing to do while waiting at the church with the bridal party.

They were to be picked up at 4 p.m. and were to stop for pictures and outdoor shots. They were unable to get any of this done because they were so late to the reception. I think that for all the inconvenience and disappointment, we are owed something.

RESPONSE: Kevin Miles, president, Prestige Corporate Cars

This trip was six months [before this report was submitted]. We took $265 off the bill and the member was happy at that time. We told her she owed $100 and it was paid by her credit card.

We have not heard from her since. We are sorry for any trouble this caused but there is nothing more we can do.

I don’t understand why, six months later, we are hearing from her. At the time, she was happy with what we charged.

STATUS: Stalemate

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