Lake Elmo HVAC contractor disputes overcharge claim
COMPLAINT: Mike Hillman, Newport Beach, Calif.
"I hired Royal Mechanical Inc. to install a furnace in a rental property of mine in the Twin Cities area, and it was a horrible experience from the beginning.
"They took advantage of the fact that I live out of state. They charged me $4,000 for a $2,500 project, and used my property manager as the scapegoat since he authorized the job. Never did they consult me, the owner of the property, before beginning work.
"Next, they did not pull a permit for the work. I was dinged on this when the city came through for the annual inspection.
"I replaced the same size and brand of furnace at the same time in another property, and it cost me $2,500. Again, Royal mechanical charged me $4,000, plus the cost of the service trip to diagnose the problem - a cost that is typically absorbed by any HVAC contractor, including the contractor that installed the other furnace for $2,500."
DESIRED RESOLUTION: "I would like a $1,000 refund, at minimum."
RESPONSE: Cal Suedkamp, project manager, Royal Mechanical Inc.
"As I have informed the member, we gave a bid to install the furnace in the rental property. This contract was signed and approved.
"We provided this emergency service over a weekend - after hours, which is billed accordingly. We also provided temporary heat for the property until the work was completed.
"I fail to see how Royal Mechanical has done a poor job. The city inspected the job and approved our work. The member initially paid the bill without question and now somehow thinks we owe him a refund."
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