Inferior wood blamed for warping deck in Miami
COMPLAINT: Regina Lopez, Miami
"I hired America's Best Home Improvement to build a deck. It's poorly done and unsafe. The wood began to warp within four months. The company said they wouldn't fix it."
Dolphin Carpet & Tile
Didn't respond to Doris Baker's request for a refund for tiles she says were poor quality. Third month in the box.
Chio's Interior Designs
Failed to respond to Arlene Hathaway's request for a properly fitted window treatment. Third month in the box.
Dolphin Carpet & Tile Cleaning
Didn't respond to Myrna Woloshin's complaint that the company failed to clean her grout. Second month in the box.
Palm Beach Tiki Huts
Didn't respond to Katja Morris' request to fix a bug infestation she says the company caused. Second month in the box.
Artistic Concrete USA
Didn't respond to Elizabeth Amato's request for a refund for unfinished tile work and damage she says they caused. First month in the box.
DESIRED RESOLUTION: "I want the deck redone correctly."
RESPONSE: Eufemio Vargas, contractor, America's Best Home Improvement
"I informed her additional support beams were needed as the present ones were too far apart. She declined because of the additional $400 cost. On my first visit to buy materials with the member, she purchased grade No. 1 boards.
"On the second trip, she purchased a cheaper kind, which is what's warping. It's also due to the wide spaces between the beams. The member owes us a balance of $200."
COMPLAINT: Elizabeth Amato, Coral Springs, Fla.
"I hired Artistic Concrete USA to lay tile around my pool and replace a drain. The concrete they laid was mismatched and lumpy. They removed the concrete to fix it, which created more damage. They've destroyed many things, including my lawn, my lanai, my drains, my pool, my spa and a television. They also used my electricity without asking. They've since abandoned the job, and I still have no drain or tile."
DESIRED RESOLUTION: "I want a refund."
STATUS: Penalty Box