Indianapolis lawn mower repair shops offer tips
Who we talked to
Chris Arvin, owner
Steve Manning, president
Broad Ripple Lawn Equipment Inc.
Gene Star, owner
Henthorn Mower & Engine Service
Our comp shopper was up to full speed after chatting with repair companies about getting lawn mowers and power tools running like new.
What services do you offer?
Chris Arvin: "Our basic service is a blade sharpening, oil change and tune-up done at the customer's location. We also service some weed eaters, leaf blowers and chain saws."
Steve Manning: "We offer lawn mower, snowblower and some rider mower repair. We also work on Echo brand handheld power tools."
Gene Star: "During the season, we offer full tune-ups, repair and maintenance on any brand we carry. We work on basically any type of gasoline-powered equipment."
Should people try to repair their mowers or power tools themselves before calling you?
Arvin: "A lot of people can do that if they're handy, and I give out free advice over the phone."
Manning: "A lot of times, it makes the job harder."
Star: "No. A lot of times, you can do more damage than good."
Do you give free estimates?
Arvin: "No, we have to drive there so we have a minimum stop charge of $40, which we apply to the bill."
Manning: "Yes, we do. We try to let the customer know what the cost will be up-front."
Star: "Estimates are not free. It's $25 for a push mower and $50 for a rider, and it's credited toward the repair."
How do you charge?
Arvin: "For the tune-up, it's a flat rate plus parts. It's $75 for a push or self-propelled mower and $150 for a rider. We give estimates for other repairs."
Manning: "During the spring rush, we only do tune-ups, but we can include repairs with it. A push mower tune-up is $69.95; self-propelled mowers are $99.95 and rider mowers are $189.95. Our shop repair rate is $50 an hour with a $30 minimum."
Star: "It's by estimate, which will give a detailed list of what needs to be fixed. For tune-ups with an oil change, filter change, blades sharpened and everything cleaned up, it's $44.95 for a walk-behind and riders are more expensive."
What's the most common repair you do?
Arvin: "Taking gummed up carburetors apart and cleaning them."
Manning: "Recoil repair, where they've ripped the rope out of the recoil."
Star: "Carburetor work is probably the most common."
Where do you perform the repairs?
Arvin: "In our vehicle at the customer's home or at their place of business."
Manning: "All the repairs are done here; we also offer pick up and delivery."
Star: "Here at our shop, and we do pickup and delivery."
How often should people get their mowers tuned up?
Arvin: "Once a year is usually good."
Manning: "The happiest customers are the ones who have yearly tune-ups."
Star: "On a yearly basis."
What items do people tend to run over with their mowers resulting in repair?
Arvin: "Water meters, landscaping bricks and stumps."
Manning: "They hit either culverts or stakes in the ground."
Star: "Surveying stakes and water meter heads."