Indianapolis florist needs wilted flowers back to give refund
COMPLAINT: Dana Harrison, Indianapolis
"I purchased 12 Gerbera daisies from the Fenton Ave. Andrew's Florist at $3 per stem. The flowers looked great when I purchased them at 2 p.m. Within 15 minutes of purchase, I trimmed the stems, put them in vases and added the provided preservative. By 5 p.m., one flower had already 'dropped,' wilting so badly that it faced straight down.
Failed to respond to Steven Ghera's request for reimbursement for additional phone line charges he says they didn't tell him about. Third month in the box.
Hasn't addressed Carole Campbell's complaint about water softener repairs she says were unsatisfactory. Third month in the box.
M. VanMeter Inc.
Never responded to John Carpenter's complaint seeking reimbursement for concrete patio work he says they left unfinished. Third month in the box.
Stilwell Remodeling & Architectural Designs LLC
Didn't respond to Elliot Trexler's complaint about home remodeling that he says is incomplete and unsatisfactory. Third month in the box.
Hasn't responded to Mary Anne Gfell's refund request for a painting project she says she cancelled before work began. Second month in the box.
Didn't respond to Veronica Megremis' refund request for landscaping work she says was never completed. Second month in the box.
Failed to respond to Bettie and Don Ray's request that the company remove cancellation fees from their satellite TV bill that they say they were never told about. Second month in the box.
Mike's Custom Cars
Never responded to Cheri Clinkenbeard's complaint regarding reimbursement for rental car fees she says she incurred while her car was in the company's possession. First month in the box.
Leon Tailoring Co.
Didn't respond to Catherine Plake's request for a refund for a custom-made shirt that she says they overcharged her for. First month in the box.
Editor's Note:Because Affordable Trees responded with an offer to resolve Janet and Lionel Terzi's complaint, the company has been removed from the Penalty Box.
"At 11 a.m. the next morning, five had completely dropped and two more were severely drooping. Gerberas are delicate, but I felt this was ridiculous. I called, explained the situation and requested a partial refund. They said I had to bring the bad flowers back to receive money. I felt this was unreasonable. I asked if digital pictures would be acceptable and was told no."
DESIRED RESOLUTION: "I want $21 back for the seven flowers that wilted."
RESPONSE: Anne Burns, manager, Andrew's Florist
"We're sorry this customer was dissatisfied. However, our policy is to receive the product back. We have no recourse with our wholesaler if we cannot see the product. Had she brought the flowers back, we would have given a full refund."
In the mail?
COMPLAINT: Stacie Reamer, Indianapolis
"Jonas Custom Cabinetry was recommended to me by a contractor who was working in my home. I gave Mr. [Andy] Jonas a deposit for work that was never performed. I contacted Mr. Jonas to ask for my deposit back and he agreed to, but he never sent it. He hasn't returned phone calls or responded to e-mails."
DESIRED RESOLUTION: "I want Mr. Jonas to return my $230 deposit."
Reamer had her deposit returned.
COMPLAINT: Scott Guenthner, Zionsville, Ind.
"Pools of Fun in Plainfield installed a vinyl-lined, in-ground pool with a concrete deck in my yard. They've significantly failed with service after construction. They didn't devote significant time to adequately educating me on pool maintenance.
"Within three weeks of completion, a large crack developed in the deck. Despite them stating that they'd be willing to fix this, trying to get this done was unsuccessful. They stated that it wasn't under warranty and that's the way the construction industry is. I also questioned if the wrinkles in the liner were normal. They said it was."
DESIRED RESOLUTION: "I want the cracked concrete replaced assuring the base is more aggressively prepared, the concrete is properly cured and the same concrete company and mix are used. At no cost, I also want the pool drained, the liner examined to make sure that wrinkles do not exist, and the pool opened and cleaned."
RESPONSE: J.R. Ewing, manager, Pools of Fun
"All Pools of Fun customers are given a pool orientation along with a pool care manual. If the member would like a refresher, we'd be glad to arrange this or he could refer to his manual. In regards to the crack, we offered to tear out and repour that section. However, the member was adamant that we guarantee that it match the existing concrete. That's something we cannot do.
"We abide by Builders Association of Greater Indianapolis standards and will promptly repair or replace any concrete that exceeds these standards within the warranty period. We've inspected the liner and found no wrinkles. The liner will conform to the concrete's finish under the liner - this is normal. We'll be glad to work with him regarding any and all issues, but we must respect warranty standards in place for all our customers."