Indianapolis carpet cleaning company purportedly worsens stain
Never responded to Tim and Pam Adams' complaint about what they say were misdiagnosed repairs that should have been covered by their warranty.
Failed to respond to Leeann Lewis' refund request for what she says was unfinished storage building moving work.
All Pro Appliance Repair
Didn't respond to Steve Howard's refund request for what he says was unfinished appliance repair work.
Also in the box...
Paul Walker Sealcoating & Patching
United Asphalt Paving
COMPLAINT: Debora Nygren, Speedway, Ind.
"Jerry Hostetler, [the owner] of Chem-Dry Excel, came out to clean my white speckled carpets. He missed four spots in the family room, the worst of which was dog urine.
"He refused to bring the chemical vacuum back out to redo the missed places, and came back and used a spot cleaner instead.
"His attempts to remove a spot made it worse, turning it dark brown in an approximately one-foot-square area.
"He told me it was my problem to take care of. It's his responsibility to fix what he created. He sprayed the other three spots with the same chemical and they also turned dark brown.
"He hasn't done anything but damage my carpets and he refuses to fix them."
DESIRED RESOLUTION: "I want my family room carpet cleaned and the stains he created removed."
Editor's note: Chem-Dry Excel responded to Nygren's complaint without comment, indicating they were unwilling to fulfill her request.