HVAC service fee surprises Houston homeowner
Houston
Penalty Box
Braun's Roofing LLC
Failed to properly respond to Karen Koch's complaint about roof repairs she says were poorly done.
Certified Foundation Specialists
Didn't reply to Leila Martin's complaint about leveling and foundation repair she says was incorrectly done.
Admiral of Houston
Failed to respond to Phyllis Aston's request for a refund for Freon she says should not have been added to her HVAC unit.
Also in the box...
Gehring Construction LLC
COMPLAINT: Marichu Salvacion, Houston
"I called Northern Air Heating & Cooling for a $79.99 diagnostic. I paid up front. The tech came out and diagnosed the issue as promised.
"A few days later I ended up with an invoice for $211.95, which was charged to my credit card and not authorized. I've made several attempts to contact the company to let them know this was a mistake. I have not had any response."
DESIRED RESOLUTION: "I would like a $131.96 refund."
RESPONSE: Aaron Cari, general manager and vice president, Northern Air Heating & Cooling
"There is nothing to say except that there was a communication error on our part. We were only to charge the customer the service fee of $79.95.
"When the customer's real estate representative contacted us, I responded right away and re-sent the e-mail a week later as proof that we were going to take care of this oversight right away.
"We apologize for any inconvenience the customer has encountered."
STATUS: Resolved
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