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HVAC coil in Tampa home subject of disagreement

COMPLAINT: Jeanne Krupit, Clearwater, Fla.

"I hired Bayside Heating & Air Conditioning to install an air conditioning unit. The coil broke after only six months.

"I was out of air conditioning for five days because they said they had to order the part from Texas. The service technicians were great, but I've had to have them out to fix this five times."

DESIRED RESOLUTION: "If the company is not going to replace the air conditioner, I am requesting a refund in the amount of the price that I paid for the original."

RESPONSE: Gary Robinson, vice president, Bayside Heating & Air Conditioning Inc.

"The coil in the outdoor unit developed a pinhole leak, and we explained that we could replace the coil with a new one under warranty at no charge, but she became belligerent and demanded we install a brand new system instead.

"We tried to explain that if you bought a new car and it developed a leak in the A/C coil, the manufacturer was going to replace the coil and not give you a new car.

"There was a delay in getting the new coil shipped partly due to the customer's lack of cooperation.

"We know without a doubt that we did everything possible, but we realize that some people will not be satisfied no matter how hard we try."

STATUS: Stalemate


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Tampa homeowner frustrated with HVAC service

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Comments

In my case the condenser fan fell off the shaft. Had I not happen to hear a strange noise when I walked past it one day I wonder how long the unit would have run before it overheated and shut down. They came right out and took care of it. I was mad too, because this was obviously sloppy workmanship from the factory and the tech’s response was pretty much oh well. I have a one year no questions asked money back guarantee, but that means they come out and remove all the equipment when they do the refund. Is that really what the woman wanted? BTW fan coil units do fail like that from the factory. What brand unit is it? Residential a/c installers appear to me to be buddy buddy with their suppliers in that here are obvious quality issued with no effort to address them with the supplier. The installers all say their brand is the best for one reason or another, but it is really hard to quantify these quality failures. Finally a purchase of a car and an HVAC system do not compare. There are no lemon laws on HVAC units. I think my installer was a cut above to offer their promise of satisfaction guaranteed and stand behind it which is better than the lemon law.

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