COMPLAINT: Rob Haines, Indianapolis

"Two Men and a Truck moved me from a four-bedroom, two-story house in Indianapolis to a three-bedroom, split-level house in Bloomington, Ind. The move went well until they dropped my 32-inch Sony TV on the hardwood floor, causing the picture to have a green cast.

I wasn't initially upset since they told me if they damaged anything, it was fully covered. The TV originally cost somewhere around $2,200 and the repair was estimated at $1,500.

They offered me $1,000 because the TV is five years old. They told me that $1,000 is more than the TV is worth, and I would have no problem finding a [new] plasma or LCD TV for that price.

I looked afterwards and the average price for a name-brand 32-inch TV is $1,400. I cannot repair or replace my TV for $1,000. If they hadn't dropped my TV, I would still have a TV that worked like the day I bought it, and I wouldn't have to spend, at minimum, $400 out of my pocket."

DESIRED RESOLUTION: "I want them to pay me the $1,500 it will cost to repair my TV."

RESPONSE: Robert Hoth, general manager, Two Men and a Truck

"The member refused a settlement for the damaged Sony television in the amount of $1,000. This amount was determined by comparing the age of the TV and [its] original cost. We have a signed contract by the member agreeing to our moving services agreement, which clearly states our right to repair or settle for actual cash value. With this agreement, our offer of $1,000 is final."

STATUS: Stalemate