E. Liverman Chimney Co. | Newton, Mass.

When high winds blew off the chimney cap from Benet and Pamela Kolman's house, it needed prompt servicing.

"[Owner Erwin] Liverman suggested we didn't need an expensive duct relining, as had been recommended by another service provider," the Kolmans say. "He replaced our chimney cap, after first making sure the old one couldn't be reused. The heat in our home improved at once. He explained things clearly and was unfailingly courteous."