COMPLAINT: Mildred Nickleson, Indianapolis

"White Oak Construction in Indianapolis replaced my home's windows. The new windows didn't provide as much light as the old windows. They also did not size the windows properly, and they do not open all the way or wide enough. I tried calling the company back more than once and they said they couldn't do anything for me. One person from the company came out about two months ago, but nothing was accomplished."

DESIRED RESOLUTION: "I want them to give me a $3,028 refund for the cost of the windows."

RESPONSE: Sam Luppino, owner, White Oak Construction

"Prior to the purchase, the member was shown an actual sample of the window she was purchasing. After installation, the member called and said that she 'loved the quality of the installation and the windows.' However, she did not like the fact that she lost some glass space. We explained that our window had a thicker, stronger frame and it's typical with replacement windows to lose some glass space.

"She stated that she'd have to get used to it. The member called back several weeks later and said she still wasn't happy because the windows did not let in as much light and swore that we mismeasured her windows. I sent out our assistant manager to inspect the installation and he reported the windows were measured correctly and installed properly, which I explained to the member.

"She's since called back repeatedly, complaining that we did not correctly measure her windows. I've sent three people to her home, who all verified the windows were measured and installed correctly. I've explained that I am sorry she doesn't like the loss of glass space; however, we can't refund her money or take the windows back, as they're custom made. White Oak Construction fulfilled the contract with the product purchased and with quality installation. I'm sorry she's not happy."

STATUS: Stalemate