Home security company unresponsive to service complaint
Didn't respond to Carrie Thornton's complaint about thresholds she says were installed incorrectly and a shoddy paint job. Second month in the Box.
[Ponte Vedra Beach]
Failed to respond to Noelle Ryan's request for a full refund for work she says her car didn't need. Second month in the Box.
Safetouch Security Systems
Never responded to Susan Higham's request for a refund for service she says she no longer needed. First month in the Box.
COMPLAINT: Susan Higham, Jacksonville, Fla.
"I set up an alarm system with Safetouch Security Systems and signed a three-year contract. After six months of service I switched to an Internet phone company for security purposes. I no longer had a land line so the alarm service was unable to be used. Safetouch informed me that since I signed a three-year contract I must continue my payments, even though I'd no longer have service.
"Six months later Safetouch advertised they were offering wireless security service, and I called to see if my service could be transferred. They said they'd only transfer it if I paid an additional $75. I asked if what I'd already paid could be applied, and the answer was 'no.' For the next two years I paid $733 for nothing. When Safetouch called to say our service agreement was up, I gladly suspended my automatic payment to them. Five months later I was billed $147 for the remainder of our agreement. I made a payment to avoid going to collections, and upon receiving it they sent a collector to my house. They've been profoundly difficult to deal with."
DESIRED RESOLUTION: "I'd like a refund for two years of payments without any service."
STATUS: Penalty Box