Description of work: "Steven Conner [the owner] replaced a hot surface igniter on my gas furnace."

Member comments: "My gas furnace stopped working on one of the coldest nights ever. Although Steve didn't have the part needed on hand, he was concerned as to how my family and I would keep warm for night, so he offered us free firewood for our wood stove.

"My husband headed over to his home that night, and Steve loaded up the truck. It was one of the coolest things anyone has done for us.

"The next morning, Steve fixed the furnace. It's been over a month, and I haven't had any more problems with the furnace."

About the company: Along with providing free estimates, Comfort Connection, which won a 2009 Super Service Award, does not ask for deposits, nor does the company charge for service calls to repair any of the equipment the owner has previously installed.