Fixer-upper reveals hidden damage after inspection
COMPLAINT: Carol Civetta, Norwood, Mass.
"When I bought a house, Tiger Home Inspection of Braintree [Mass.] told me most of the things that were found could easily be fixed. However, we ended up having massive water damage.
"In addition, a rotted header beam caused structural damage, costing me a small fortune to have fixed. The bottom line, they said, was they 'can't see though walls.' Their customer service was nonexistent."
DESIRED RESOLUTION: "I would like Tiger Home Inspection to reimburse me for the repairs."
COMPANY RESPONSE: Bill Delaney, quality assurance supervisor, Tiger Home Inspection
"I explained that on the day of the inspection, we could not possibly have known the extent of the damage. A home inspection is a visual investigation of the readily accessible areas and components of a home.
"There is no destructive probing or dismantling of any components. The member knew she was buying a fixer-upper. Tiger Home Inspection denies any and all liability for the damages and subsequent repairs to the home."
STATUS: Stalemate
New to the Boston Penalty Box
Evolution Remodeling Inc.
Failed to respond to Jeanne Newman's request for a refund for what she says was an incomplete general remodeling job.
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