Dirty dishes

COMPLAINT: Susan Heath, Mclean, Va.

"I purchased a dishwasher with a Master Service Agreement from Sears at Fair Oaks Mall. I called to request a repair to the dishwasher. It's been four months and I haven't been able to get the dishwasher repaired. I've made two appointments and no service technician showed up, nor did they call.

I've had one repair technician come who didn't speak English and wasn't able to repair the dishwasher. When I call customer service, they place me on hold for 30 to 90 minutes. Four months with no repair is past any acceptable time frame if a Master Service Agreement is in place."

DESIRED RESOLUTION: "I want my dishwasher repaired or removed and to be credited for the cost of the service agreement."

STATUS: Resolved

Editors note: Sears fixed the dishwasher and the member considers the case resolved.

Penalty Box

Davinci Construction
Hasn't responded to Ashley Klick's request to finish the addition to her house and address problems she says they caused. Second month in the box.

Opus Sash & Door
Failed to respond to Lisa Rovin's request for a refund for windows that she says had incorrect measurements. Second month in the box.

A-1 Repair
Didn't address Merril Springer's request to fix the flooring damage caused by the stove door she says they improperly installed. Second month in the box.

Atlantic Re-plumbing LLC
Didn't respond to Lisa Smith's complaint about plumbing work she says didn't pass inspection. First month in the box.

LCAVideomakers
Hasn't responded to Nichole Glass' request that they hand over her wedding album and video per a contractual agreement. First month in the box.