Deck protector supposedly applied incorrectly
Philadelphia
Penalty Box
Bob's Climate Control
Failed to respond to Diane Hughes' request for a refund for oil she says prepaid for but later didn't need.
Cricket Communications Inc.
Didn't reply to Scott Testa's complaint about modems he says failed within the warranty period.
Deck Savers
Failed to reply to Darlene Dyer's complaint about wood protector she says was improperly applied to her deck.
Firpo & Sons Heritage Moving Systems
Did not respond to Frances Galvin's complaint about a moving job for which she says was overbilled.
COMPLAINT: Darlene Dyer, Wayne, Pa.
"I hired Deck Savers to clean and preserve my deck with a wood protector. But when it rains, the water doesn't bead. The stain and protector look terrible.
"I called the manufacturer of the protector and told them Deck Savers had sprayed it on. The manufacturer told me it shouldn't be sprayed, but applied with a brush so it can penetrate the wood."
DESIRED RESOLUTION: "I would like Deck Savers to power wash the deck and apply the protector with a brush-on method."
STATUS: Penalty Box


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