Dallas-area furniture store accused of delivering wrong mattress

COMPLAINT: Harold Hughey, Grand Prairie, Texas

I bought a new mattress from the Ashley Furniture Home Stores outlet at 502 Fountain Parkway in Grand Prairie. But the one they delivered wasn't the one I ordered.

It was 6 inches too high and a lot harder than the one I picked out. They told me all sales are final. I'm not happy with having to keep it.

DESIRED RESOLUTION: I want a $35 refund for the foam pad I bought to make the mattress softer.

STATUS: Penalty Box


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