Customer makes noise over audio equipment install

COMPLAINT: Sergio Luna, Spring, Texas

"I purchased audio equipment from Save Custom Installations in Houston and hired them to configure the system. They did not finish. Instead of charging me a 60-percent down payment for items I purchased, they charged me for the full amount, violating our contract. He said he would credit my card, but he hasn't. I spent $2,000 to get someone else to finish the work."

DESIRED RESOLUTION: "I want a $1,664 refund for the incomplete work and items I was charged for but never received."

STATUS: Penalty Box


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