Customer makes noise over audio equipment install
COMPLAINT: Sergio Luna, Spring, Texas
"I purchased audio equipment from Save Custom Installations in Houston and hired them to configure the system. They did not finish. Instead of charging me a 60-percent down payment for items I purchased, they charged me for the full amount, violating our contract. He said he would credit my card, but he hasn't. I spent $2,000 to get someone else to finish the work."
DESIRED RESOLUTION: "I want a $1,664 refund for the incomplete work and items I was charged for but never received."
STATUS: Penalty Box