Customer claims Seattle photographer slow to finish photos
Eco Sure Pest Control
Failed to respond to William Graham's complaint after he says they misled him into signing for additional pest control treatments beyond the first one.
AAdams Tree Service
Never responded to Karen Lightfeldt's complaint requesting they reprune and reshape her trees after paying for a job she says was incomplete.
Firestone Tire & Service Centers
[9730 Silverdale Way NW, Silverdale]
Didn't respond to Dane Ferrell's request for a $240 refund covering a brake and pad replacement job he says was not performed to his satisfaction.
Also in the box...
COMPLAINT: Kathy Scott, Seattle
"Colleen Pfeilschiefter of Colleen Photographic Productions took my daughter's first year portraits at 3 months, 6 months and 12 months of age.
"At the end of the child's first year, she was to compile the selected photos from each session and create a customized baby album.
"I am still waiting for the baby album, which has been paid in full, because she required a full payment up front due to its customization. It has been more than 10 months, and she has not returned our calls or e-mails."
DESIRED RESOLUTION: "I would like the baby album and feel I deserve a partial refund of $600."
RESPONSE: Colleen Pfeilschiefter, owner, Colleen Photographic Productions
"My client ordered a large custom-designed album with many photos. I provide the best in quality portraiture and am a perfectionist with my images, applying artwork to each one."
"This entails time, in addition to the printing and binding of the book.
"I have communicated to my client that the album is in production, and I will call them as soon as it's ready. This project has taken longer than I anticipated, and I am sorry for distressing my client.
"This has my utmost attention, and I will deliver the album as soon as possible."