COMPLAINT: Donna D. Sims, Columbus, Ohio

"Punch Out Plus LLC installed a new storm door and sweep, which they did incorrectly, and an exhaust fan in my bathroom.

"I had a few bits of baseboard I needed glued and a piece in the living room that looked worse after they did it. When Don [Britton, the president] came out, he could see it wasn't right and that it had gotten worse after their corrections.

"He left, never mentioning the mess his worker left. I wrote Don a letter and asked him if he could order a new sweep, pay for it and pay for someone else to install it.

"He then responded, stating that he would have someone get in touch with me. No one has contacted me."

DESIRED RESOLUTION:  "I would like a refund of $500."

COMPANY RESPONSE: Don N. Britton Jr., president, Punch Out Plus LLC

"This complaint is the first time the member has alleged her door was improperly installed. The storm door is plumb and square.

"However, the member's door opens directly onto the concrete porch, which does not have the proper fall, and there is no step down.

"When we spoke to the member, she seemed to understand. We have raised and lowered the sweep to no avail. The member then called and complained about debris and insects entering into her home due to the gap.

"In addition, dragging on the concrete has damaged the sweep, so the member requested that we pay for a new sweep.

"We performed eight separate tasks, per the verbal request of the member. The work was performed correctly and in a timely manner. The member was pleased with the work and paid her invoice in two days. Clearly, $500 for a door sweep is irrational.

"Lastly, we did call her back."

STATUS: Stalemate