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Come Fly With Me - Customer Service Ratings for US Airlines

Date Published: Jun 13 2012

Come Fly With Me Best and worst performances from US airlines Best on-time flight performance - Industry average of 80% on-time Hawaii Airlines 92.8 Alaska Airlines 88.2 AirTran Airways 84.4 Mesa Airlines 83.7 Delta Airlines 82.3 Worst on-time flight performance American Airlines 77.8 Continental Airlines 77.1 American Eagle 76.3 Atlantic Southeast Airlines 75.2 JetBlue Airways 73.3 Least likely to bump you JetBlue Hawaiian Delta AirTran Southwest Lost or mishandled bags (per 1,000 passengers) 2 million bags were damaged, delayed, lost or stolen in 2010 (Fewest) AirTran Frontier JetBlue Hawaiian Delta US Airways Alaska Continental American Southwest United SkyWest Mesa Atlantic Southeast American Eagle (Most) Consumer complaints submitted to Department of Transportation (per 100,000 passengers) Southwest Alaska Mesa Hawaiian AirTran Airports with most flight delays Chicago O’Hare (ORD) Newark (EWR) Miami (MIA) Dallas/Fort Worth (DFW) La Guardia (LGA) Overall performance* AirTran Hawaiian JetBlue Frontier Alaska Delta Southwest US Airways SkyWest American Continental United Atlantic Southeast Mesa Amecican Eagle Angie’s List has reviews for Travel Agents *Report compiled by Dean Headley (Wichita State and Brent Bowen (Purdue) *Report based on 2011 data submitted to DoT of the nation’s 15 largest airlines

Sources:
USA Today
msnbc.msn.com
weather.com

 

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