Columbus TV repair experts talk about their services
Do you repair all brands of TVs?
Who we talked to
Chuck Keller, owner
Mercury Keller TV
1452 E. Livingston Ave.
Karen Thompson, co-owner
Thompson Electronics Service Center
4315 E. Main St.
Dave Fulton, owner
Fulton Electronics Ltd.
3931 Front St. Grove City
Chuck Keller: "Most major brands."
Karen Thompson: "Most major brands."
Dave Fulton: "Most brands."
What's the average cost to repair a TV?
Chuck Keller: "A direct view TV is probably anywhere from $100 to $250. With projection and LCD TVs, it's probably $350 or higher."
Karen Thompson: "Regular projection TV repairs average between $300 and $450. It's hard to give an average for LCD, plasma and DLPs, because the products are too new. A direct view TV anywhere from 30 to 38 inches can run from $250 to $350."
Dave Fulton: "It depends on the size. Big-screen TVs usually average $250 to $475. For 36 inches or smaller, it's usually $125 to $250."
How long do repairs generally take?
Chuck Keller: "One or two days."
Karen Thompson: "It varies. Some take 45 minutes or an hour; some take 10 or 12 hours; and some we spend days on."
Dave Fulton: "Usually three to five days."
Do you give free estimates on repairs?
Chuck Keller: "No, we charge a $25 diagnostic charge."
Karen Thompson: "We charge a diagnostic fee if you bring it in. If we fix the set, the charge is applied toward the repair."
Dave Fulton: "No, I charge a $40 flat rate for sets being brought in, but we do apply that to the repair. For in-home visits, there's always a trip charge."
Will you make a house call? If so, do you charge extra for this service?
Chuck Keller: "Only on Sony products. We have a trip charge, and we have pickup and delivery charges as well if we have to pull the set to the shop."
Karen Thompson: "Yes. Service calls and delivery fees are extra. The price would depend on how far away you are."
Dave Fulton: "There's a $79 trip charge for in-home service. We do a pretty thorough check while we're in the home, so the customer is getting their money's worth."
What's the funniest or most unusual story a customer has told you about how they broke their TV?
Chuck Keller: "I had one where a guy's girlfriend threw a bookbag and missed and hit the TV."
Karen Thompson: "Sometimes people will say there's something crawling around inside their TV, and we'll find their hamster."
Dave Fulton: "I had a customer who hung Christmas ornaments off their 50-inch plasma TV. After Christmas, their daughter took the ornaments down. She shorted out the entire scanboard, creating a $900 repair."