COMPLAINT: Rosie Wendt, Columbus
"Peterson Home Improvement LLC rebuilt a screened-in porch on my home. However, I've paid, and the work isn't finished. They made frames for screens and Plexiglas, but they didn't work.

They said they should've used wood, and they rebuilt the frames but used defective materials. I paid twice and still don't have a usable porch. They left the paint out in the cold before they finished painting, so the wood isn't painted and the paint I paid for is ruined.

They keep assuring me they'll get to the work later."

DESIRED RESOLUTION: "I want them to paint all edges of the screen and Plexiglas panels with two coats of Behr Premium Plus Ultra Pure white paint.

All the screen and Plexiglas panels must fit into their respective spaces after they're painted. I also want a $36 reimbursement for the gallon of paint that froze."

STATUS: Resolved

COMPLAINT: Lynn Hay, Bexley
"I hired Pete's Landscaping & Bobcat Service to build an underground drainage system from my house to the curb. The work was slow and messy.

The contractor didn't install one of the drain lines. He used some old tiles, and in those places, there are leaks in the basement when it rains. He said he'd put the drainage lines under the existing sidewalks with no damage to the sidewalks.

I later agreed to let him cut through one sidewalk, which he said he'd repair. The cement work is unacceptable. He didn't repair the curb as promised.

He uncapped and left open an underground drainage pipe on the south side of the house, and a drain added to the north side is loose.

On several occasions, the contractor promised to fix the sidewalk, repair the curb, add soil to sinking areas and repair the faulty underground drain line. He hasn't done the work. I've contacted him on numerous occasions."

DESIRED RESOLUTION: "I'd like a refund of $1,364, which is the amount I paid to have the work corrected."

STATUS: Penalty box

COMPLAINT: Diana Garber, Sunbury
"I hired PC Support For You to reconfigure a server and set up a Virtual Protocol Network (VPN). I also purchased a laser printer and laptop from them.

It took six months to have daily backups, and the server had to be reconfigured twice. I'm still having issues with the printer.

They've missed appointments, and it's cost my company $20,000 in revenues because they haven't fixed these issues in a timely manner.

They didn't install the part for the additional internal server drive. I e-mailed the manager and left messages to resolve these issues, but they're not responding to me.

They're now trying to sell me more service hours just so they'll come out to fix the problems."

DESIRED RESOLUTION: "I want them to install a part for the printer that they ordered and I paid for. I also want them to install updated drivers for the laptop and restore Beyond Contacts.

I'd like them to repair the VPN, which isn't working consistently, and ensure Outlook's internal-only e-mail works. Data needs to be moved over, the backup needs to be reconfigured and the rights need to be validated."

RESPONSE: Cathy Volpe, office manager, PC Support For You
"We delivered an additional 60 hours of labor free of charge, which is way beyond the scope of our contract. When the customer complained the printer was faulty, the manufacturer went on the premises to check it and decided nothing was wrong.

Since the customer was still displeased, we replaced it at our own cost with a printer that was twice the value of the original. The customer told us she was leaving the country and needed to take a broken laptop with her. Our technician met her at a coffee shop to fix it, and she caught her flight.

We tried extremely hard to make her happy, but she continually demanded things that weren't possible. We finally had to tell her we wouldn't be able to service her company. Electricity at her office encountered power surges and outages, which plays havoc with computer systems.

Equipment failures she blamed on us were due to these power problems. She complained several appointments were scheduled and no one showed, which isn't true.

Our president took many calls from her, and since she's no longer a client and hasn't been for quite some time, we must focus on the clients we have to service."

STATUS: Stalemate