Client claims concrete worker confused on job

COMPLAINT: Jeff Beebe, Austin, Texas

"I hired Nick Taylor, the owner of Atlas Constructors Inc. in Austin, to rip out my existing carpet, and repair and stain the concrete underneath it. It went horribly. He started on time, but he came to me on day two of the job saying he needed more money. The slab underneath my carpet was in pretty bad shape and he wanted to rent a tool to grind it down to a consistent level.

"I gave him the money, but for the next three days, he kept using a different tool he had said wouldn't work. It wasn't until I confronted him that he actually went out and got the tool he said he needed. Once he got the tool, it was obvious he had no idea what he was doing, which the guys working under him confirmed to me privately. The only thing they accomplished was removing 1,100 square feet of carpet, which wasn't worth the $1,350 I paid them. I fired Nick and hired another crew. Later, two of Nick's workers said they had never been paid and that he wouldn't return their phone calls."

DESIRED RESOLUTION: "I want a $600 refund."

STATUS: Penalty Box