Roof ruckus

COMPLAINT: Troy Thomas, Beachwood, Ohio

"I hired Squires Roofing & Construction Co. to put a new roof on my house and they gave me a warranty for the work. The roof held up for the first year, but after that it began to leak in several spots.

"I contacted the company about the problem. They sent out three or four workers from their company who didn't fix the problem but did give advice. One of them even told me the whole roof needed to be replaced.

"I contacted both the president and the vice president but neither were of much help. I'd like my roof fixed. I already paid them enough money, and I should have a leak-free roof for the price I paid."

DESIRED RESOLUTION: "I want a $5,000 refund."

RESPONSE: Chris Koehler, president, Squires Roofing & Construction Co.

"The customer only has the problem during extended periods of heavy snow and ice. He installed insulation in rafter cavities, which restricted the recommended airflow required to help minimize ice and water backup. We referred him to a local insulation contractor to advise him on the proper use of insulation and ventilation.

"The contractor informed us there were several areas with no water backup. We installed a complete low air intake and exhaust ridge vent system with 3 feet of shield against ice and water. We advised the contractor to deal directly with our customer. The customer has not responded to a proposal sent by the insulation contractor."

STATUS: Stalemate